FAQ

COVID-19

• Your health is at the heart of our concerns

Becoming a Member

• Why should I become a LesPAC member?
• How do I become a member?
• How can I modify my personal information and my profile?
• How can I log in to LesPAC through a Facebook login?

Publishing Ads

• How can I publish an ad?
• Can I post ads for free on LesPAC?
• Is there a limit for free ads?
• How much does an ad cost if I exceed my free ad limit?
• What are visibility packages for owner?
• Can I add my URL in my ad?

See all 11 articles

Username and Password

• What should I do if I forgot my username and password?

Managing My Ads

• How can I manage an ad?
• What are the different statuses an ad can have?
• Is it possible to edit an ad?
• What does "going back to the top of results" mean?
• How do I renew an ad?
• I sold my item! How do I mark it as "Already Sold"?

See all 10 articles

Images, Photos and Videos

• How can I display a photo in an ad?
• How can I incorporate a video in an ad?
• How many pictures can I put in an ad?
• What are the size requirements for pictures?

Searching

• What steps are involved in doing a search?
• How can I access advanced search filters?
• How can I expand my search?
• How can I use the “Comparison Tool”?

Messenger

• LesPAC’s Messenger
• How can I contact an advertiser?
• How do I know if I received a new message?
• How can I reply to a message?
• Is my email address visible to other users?
• How can I manage email notifications?

See all 10 articles

Communicating with Other Users

• I haven't been able to reach a user on the site. How can you help me?
• How can I make a complaint about another user?

Mobile Apps

• How can I get the LesPAC app for iPhone or Android?
• Which media devices support the iPhone and Android LesPAC apps?
• How can I publish an ad with the iPhone or Android app?
• How can I select my city on the iPhone or Android LesPAC app?
• How can I do a search on the iPhone or Android LesPAC app?
• How can I put an ad in my favourites?

See all 10 articles

Alerts and Searches

• What is the Search Management page?
• What are Favourite Searches?
• How can I manage my notifications?
• How do I purchase Priority Placement for my ad?

My Favourites

• How can I view the ads in "My Favourites"?
• How do I add ads to "My Favourites"?
• How can I view the ads in "My Favourites"?
• How can I remove ads from "My Favourites"?

My Shopping Cart

• What is the shopping cart?
• When is the shopping cart visible and accessible?
• What is the maximum number of items that can be added to the shopping cart?
• When do items in the shopping cart expire?
• How can I pay for the items in the shopping cart?
• How are taxes applied to items in the shopping cart?

Payment Methods

• Which payment methods are allowed?
• How do credit card payments work?

Refunds

• What is your refund policy?

My Bank

• What is My Bank?
• How do I access My Bank?

Business Propositions

• Why should I list myself as a merchant?
• Can I publish ads as an individual and a merchant?
• As a merchant, can I buy a single ad?
• What is a package?
• What is a General package?
• What are Specialty packages?

See all 15 articles

Automated Ad Transfers

• About LesPAC / AutoTrader's automatic ad transfer - New!
• What is an automatic ad transfer?
• What is automatic ad transfer via LesPAC?
• What is automatic ad transfer via FTP?
• What is automatic ad transfer via API?
• What should I do if I’m having problems with the automatic ad transfer?

Visibility Tool: On the Home Page

• What is the Gallery and what are its benefits?
• Where are Gallery Ads located?
• Which of my ad photos will appear in the Gallery?
• How can I change the photo that is displayed in the Gallery?
• How can I put my ad in the Gallery?
• Can shoppers do a search using a "Gallery Ad" filter?

See all 13 articles

Visibility Tools: Bump Up

• What is the Bump up option?

Visibility Tool: Pinned Ad

• What is an Pinned Ad?

Visibility Tool: Amplified Ad

• What is an Amplified Ad?

Visibility Tool: '"Reduced Price," "Urgent" and "Clearance Sale" Tags

• What are tags used for?
• Where are the tags visible?
• Where can I get a tag?
• Can shoppers search by tag?
• Which packages and categories allow the use of tags?
• Is it possible to put more than one tag on an ad?

See all 8 articles

LesPAC Real Estate

• What is LesPAC Real Estate?
• Are all ads published on LesPAC.com also found on LesPAC Real Estate?
• How does the LesPAC Real Estate mobile app work?

CARFAX Canada report

• What is CARFAX Canada?
• What kind of information can I find on a CARFAX report?

What is discrimination?

• What is discrimination?

Privacy

• What are your privacy policies regarding personal information?

Terms of Use

• Where can I find the LesPAC website terms of use?

Advertising

• What should I do if I want to display an ad banner in the region and category of my choice?