For various reasons, you may have difficulty getting in contact with another user. The details listed in the description of the ad may be incorrect or the ad may no longer be active on the site.
If this is the case, we won't be able to share any information other than that which is indicated on the ad to ensure confidentiality. If the ad has expired and no longer appears on the site, we'll have to follow these same measures.
Finally, given the high number of members and ads on the site, customer service cannot act as an intermediary between two members by sending a message to the user you are trying to reach.